There’s more to being a security guard than standing around and watching customers shop in your store. Security guards must know how to handle a variety of situations.
Here’s the truth about security personnel: good security guards have received extensive training. Instead of being liabilities to your business, security guards who are properly trained are assets. Here are a few reasons why training your security personnel is important.
1. Your security guards won’t take actions that will prompt a customer to sue your store.
Although racially profiling a customer is wrong, many security guards still use this practice. If you provide training to your security guards, they are less likely to employ questionable tactics.
2. Security guards must know how to respond to threats.
While theft is a primary concern for most businesses, it’s not a major threat to your customers’ and employees’ safety. However, if a person comes into your store, armed with a weapon, would your security personnel know how to handle the situation? Training can provide security guards with the tools to work toward the best possible outcome in dangerous situations.
3. Your company should have a uniform policy for store security.
When it comes to protecting your business, security guards should abide by written guidelines and policies. They shouldn’t make up and implement their own policies. Every member of your security team should be held responsible for implementing store security policies.
Security officer training is an essential part of implementing the standard operating procedures for your business. You shouldn’t take any chances with your customers’ and employees’ safety.
Looking for quality security officer training? Schedule a consultation with GSG Protective Services: (855) 371-5300, firstname.lastname@example.org. Our company provides training for firearms, loss prevention, impact weapons, chemical agents, supervisor training and first aid.